FAQs

To check the status of your order, log in to your account on our store and navigate to the "My Orders" section. Once payment is captured after our stock verification process, you will receive real-time updates and tracking information as soon as the items are scheduled for departure.

Orders can be cancelled or modified only before the payment has been captured. Once we verify stock and capture the payment, the transaction is finalized. Cancellations made after capture are subject to non-refundable merchant processing fees (2.9% – 5.99%). If the order has already entered the fulfillment phase, it must be handled as a return subject to restocking and freight fees.

If you haven't received a confirmation email, please check your spam or "Promotions" folder. If it's still missing, reach out to our team at support@buildory.com. This email is critical as it marks the beginning of our stock verification and lead time process.

We accept all major credit cards (Visa, MasterCard, Amex, Discover) as well as secure checkout via Shop Pay, Affirm, Apple Pay, and Google Pay. All payments begin with a pre-authorization hold while we confirm availability with our brands.

No. We ship exclusively to the 48 contiguous United States. We do not offer shipping to Alaska, Hawaii, P.O. Boxes, or international destinations at this time.

Shipping is calculated at checkout based on each item's size and weight and your delivery address, and many orders ship free. Your cart and checkout will always show any shipping cost before you pay. For current rates and free-shipping details, see our Shipping Policy.

Yes. At Buildory.com, liftgate services are provided at no additional cost to ensure your shipment safely reaches the ground. However, please be aware that delivery is strictly curbside; it is the customer's sole responsibility to move the items from the curb, as well as to unpack and inspect the order.

Orders received Monday–Friday are processed the same day. Orders received on Saturday or Sunday are processed the next business day.

While we do our best to provide accurate estimates, lead times are not guaranteed. Typically, orders depart the facility within 3–7 business days of processing; however, shipping durations vary by brand and can take longer. Backordered products may also require additional business days before shipping.

If you have specific questions regarding an item’s availability or a current order, please contact us at support@buildory.com.

If your package is delayed, reach out to support@buildory.com for an update. Please note that we are not liable for stolen packages once marked as "delivered" by the carrier. In such cases, you must file a claim directly with FedEx, UPS, or the freight carrier.

Inspect every shipment before you sign for it. If there is any visible damage, refuse the delivery with the carrier. If you've already accepted it, note the damage on the driver's delivery receipt before signing. Photos of the box and product are mandatory, take them and contact us right away at support@buildory.com. Damage must be reported immediately upon delivery to qualify for a claim. See our Return Policy for the full claim process.

Yes, damage must be reported right away, at the time of delivery. Refuse any visibly damaged shipment, or note the damage on the delivery receipt before signing, and send us photos (mandatory) the same day. Once a delivery is accepted without the damage being noted, the claim may be denied.

Return requests must be initiated within 30 days of delivery. Items must be in like-new, unused condition and in their original packaging. Most returns are subject to a 20%–30% restocking fee (set by the manufacturer) plus the actual round-trip shipping cost. Special orders and custom-configured items are non-returnable. See our Return Policy for full details.

To start a return, email us at support@buildory.com to request a Return Authorization (RA) number — requests must be made within 30 days of delivery. Include your order number and photos of the unused item in its original box. Return shipping costs and the manufacturer's restocking fee apply to all approved returns. Full terms are in our Return Policy.

Exchanges are available for items that arrive damaged or defective from the factory. Inspect your delivery on arrival — refuse it or note the damage on the receipt, then report it to us right away with photos (mandatory), and we'll arrange a replacement at no cost to you.

Warranty periods are determined by each individual manufacturer and typically range from 1 year to limited lifetime. Refer to the "Warranty" section on the specific product page or the documents included with your order for precise details.

To initiate a claim, email support@buildory.com with your order number, specific product details, and clear photos or videos of the issue. We will coordinate with the manufacturer to resolve your issue as quickly as possible based on their warranty terms.