At Buildory.com, we stand behind the exceptional craftsmanship of our premium home collections. We understand that peace of mind is essential when investing in high-end furnishings, which is why we ensure your products are backed by comprehensive protection.
1. Our Commitment to Craftsmanship
Most products curated by Buildory.com are accompanied by a manufacturer’s warranty to protect against unforeseen defects in materials and workmanship. This commitment ensures that your investment in our furniture and lighting solutions is fully safeguarded, maintaining the long-term beauty and integrity of your home.
2. Warranty Coverage
- Duration: The warranty period varies significantly depending on the specific product and brand manufacturer. We encourage you to refer to the individual product detail pages or the documentation included with your shipment for the exact duration of your coverage.
- Scope: These warranties typically cover structural failures and manufacturing errors. Please note that coverage does not extend to damage resulting from misuse, neglect, accidental impact, or unauthorized structural modifications.
3. How to Make a Warranty Claim
- Contact Us: If you believe your product is defective and is still within its warranty period, contact our support team at support@buildory.com. Please include your full name, order number, clear photos of the defect, and a detailed description of the issue. We'll review your claim and let you know the next steps.
- Contact the Manufacturer: Some products carry a manufacturer warranty that's handled directly by the brand's technical service team. If that applies to your item, refer to the manufacturer documentation included with your order for the specific contact details and instructions..
4. What to Expect
When you initiate a warranty claim, the following professional steps are typically involved:
- Assessment: The manufacturer’s technical team will review your documentation to determine if the issue falls within the defined warranty parameters.
- Repair or Replacement: Upon approval, the manufacturer will determine the most appropriate course of action, which may include professional repair or a complete replacement of the item at no cost to you.
- Logistics: In specific instances, the defective product may need to be returned for inspection. Logistical costs for warranty returns are determined by the specific brand’s terms and conditions.
5. Important Notes & Exclusions
- Proof of Purchase: Retain your original invoice or digital receipt. Valid proof of purchase from Buildory.com is strictly required to process any warranty request.
- Exclusions: Manufacturer warranties typically don't cover everyday wear and tear, fading from sun exposure, accidental spills or damage, or problems caused by improper installation or inadequate maintenance. Coverage and exclusions are set by the manufacturer, so please refer to the warranty terms included with your product for the full details.
- Varying Terms: Protection terms are dictated by our manufacturing partners. We recommend reviewing the specific warranty information provided with your unique product for all detailed terms.
Need Assistance?
If you have questions regarding the specific protections for your purchase or require guidance on a claim, our team is dedicated to ensuring your experience is seamless. Please reach out to us at support@buildory.com.