At Buildory.com, we provide premium quality service and a transparent logistics experience. By placing an order, you acknowledge and agree to the shipping terms and conditions outlined below.
1. Order Processing & Verification
- Processing Timeline: Orders are typically processed within 1–3 business days. Orders placed on Fridays or weekends will begin processing on the following Monday.
- Pre-Authorization: At checkout, your payment method is pre-authorized. We immediately verify stock with our manufacturers. Once confirmed, we will capture the payment and proceed with fulfillment.
- Out of Stock: If an item is unavailable, we will void the pre-authorization. Since funds were never captured, your account will reflect the original balance once the hold is released by your bank.
2. Shipping Rates & Liftgate Services
- Complimentary Shipping: We provide Free Shipping for all orders with a subtotal exceeding $199.00.
- Flat Rate Shipping: For all orders with a subtotal under $199.00, a flat shipping fee of $19.95 will be applied.
- Complimentary Liftgate: For freight orders, liftgate services are provided at no additional cost to ensure your shipment safely reaches the ground.
3. Lead Times & Fulfillment
All lead times are estimates only and do not constitute a guarantee of delivery date.
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Standard Lead Times: Orders are typically processed within 1–3 business days. While we do our best to provide accurate estimates, lead times are not guaranteed. Typically, orders depart the facility within 3–5 business days of processing; however, shipping durations vary by brand and can take longer. Backordered products may also require additional business days before shipping.
- Cancellations Due to Delay: If a customer chooses to cancel an order because a shipment has not departed within the estimated window, the customer is responsible for all associated administrative and warehouse storage fees.
If you have specific questions regarding an item’s availability or a current order, please contact us at sales@buildory.com.
4. Delivery Responsibilities & Fees
Strictly Curbside: Most furniture is shipped via LTL (Less Than Truckload) Freight. All freight deliveries are dropped off at the curb. Drivers are not authorized to move items inside your residence or past the threshold.
Customer Duty: It is the sole responsibility of the customer to move items from the curb into the home and to unpack the shipment.
Missed Appointments: Delivery appointments are scheduled directly between the carrier and the customer. If you are not present for a scheduled delivery appointment, carriers may charge re-delivery or storage fees, which will be billed to the customer.
5. Damage Claims
You MUST inspect all packaging immediately upon arrival.
- Note at Signing: If you notice exterior damage (crushed boxes, holes, or tears), you must make a specific note of it on the delivery receipt when signing. Failure to note damage at delivery will result in the denial of a claim.
- 24-Hour Deadline: All damages must be reported with photos to support@buildory.com within 24 hours of arrival. Requests made after this window are void.
6. Stolen Packages & Geographic Limits
- Stolen Items: We are not responsible for stolen packages once marked "Delivered." Since we utilize various LTL Freight Carriers, FedEx, and UPS, you must file a claim directly with the specific carrier used for your shipment if an item is missing.
- Service Area: We ship exclusively to the 48 contiguous United States. No shipping is available to Alaska, Hawaii, P.O. Boxes, or international addresses.
Contact Information
For inquiries or requests concerning this shipping policy, our team is available to assist you.