Refund policy
At Homeview Furniture, we provide premium quality service and a transparent shopping experience. By placing an order with us, you acknowledge and agree to the terms below.
1. Return Eligibility
We offer a curated selection of high-end goods. To maintain our quality standards, all returns must meet the following criteria:
- Return Window: Returns for products in original, unused condition, as well as returns due to manufacturing defects, must be requested within 30 days of receipt.
- Authorization: All returns require a Return Authorization (RA) Number. Unauthorized returns will be refused.
- Conditions for Accepted Returns: The product must be returned in its original packaging. If the product has been used, a refund will be declined and the product returned to you, unless there is a manufacturing defect. In the case of a manufacturing defect, the product must still be returned in its original packaging.
2. Restocking Fees & Buyer's Remorse Policy
Restocking fees are determined by the manufacturer and typically range from 20% to 30%. For any return classified as "Buyer's Remorse," the customer is responsible for the restocking fee plus the actual round-trip shipping costs. Please check the specific product page for the exact restocking fee applied by that manufacturer.
The following scenarios are classified as Buyer's Remorse returns and will incur all standard fees:
- Customer Unreachable: The carrier was unable to reach the customer to schedule a delivery appointment.
- Refusal of Shipment: The customer refused the order for reasons other than verified transit damage.
- Change of Mind: The customer no longer desires the order or attempts to cancel after the item has shipped/entered production.
- Ordering Errors: The customer ordered incorrect equipment, size, or color.
It is the sole responsibility of the customer to ensure their availability at the delivery address for scheduled appointments.
Liability: If a delivery appointment has been scheduled and the customer is not available to sign, Homeview Furniture is not liable for the resulting failure. Any redelivery fees, storage charges, or return shipping costs incurred due to the customer's absence will be the responsibility of the customer.
3. Exchanges
Exchanges are permitted under the same conditions as returns.
- Fees: Customers are responsible for all associated shipping and restocking fees for the exchange.
- Exceptions: Shipping and restocking fees will only be waived if the exchange is required due to a documented manufacturer defect or shipping damage reported within the 24-hour inspection window.
4. Non-Returnable Items
To protect our ability to offer high-quality products, the following items are strictly non-returnable:
- Personalized, Custom, or "Made to Order" Items (e.g., custom finishes, upholstery, or configurations).
- Mattresses.
- Clearance or Closeout Items.
- Items that have been assembled or installed.
- Items without their original packaging.
- Items postmarked 45 days or more after the date of delivery.
- Replacement parts under $50.
5. Inspection & Damages
You must inspect your order immediately upon delivery.
- 24-Hour Reporting: Any damages, defects, or missing components must be reported to our support team within 24 hours of receipt.
- Requirements: You must provide clear photographs of the damage and the original packaging.
- Resolution: We may provide replacement parts, a full unit replacement, or a discount to keep the item at our discretion.
6. Cancellations
- Standard Items: Orders may be canceled at no cost only if processing has not yet begun. Once an item has entered the processing or shipping phase, standard return fees apply.
- Custom Orders: Once production begins on a made-to-order item, it cannot be canceled. If the manufacturer allows a mid-production halt, a 50% cancellation fee will apply.
7. Refunds & Fees
Refunds are processed to the original payment method after the manufacturer receives, inspects, and approves the return. Once approved, please allow 3 to 7 business days for the refund to process and reflect in your account.
Merchant Processing Fees: Please note that credit card processing fees (2.9% – 5.99% + $0.30) are non-refundable by the banks and will be deducted from your final refund amount.
Contact Information
For inquiries or requests concerning this return policy, our team is available to assist you.